About

FAQ

• Where is the store based?

  Montréal, Canada

• Do you accept orders placed outside of the US?

  Yes.

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Do you do combined shipping?

  Yes, but only for Oversize items. Rings with cabochons on them are considered Oversize if they have a cabochon, since I ship them in a ring box so they don't break in transit. If you want several Oversize items, I can make a flat rate for shipping, just contact me and I will make a custom listing for you with all the items you want!

• Do you take special requests?

  Feel free to tell me any ideas you may have for handmade or commercial products, and if they are appropriate for the store I will definitely try my best to incorporate them! If you want to request something as a special order, please don't hesitate to message me!

• What types of payment do you accept?

  Please, when checking out, note that I only accept Paypal. If any other payment method is offered, such as Stripe, please do not use it as I only have an account with Paypal and do NOT have a Stripe account and it is not affiliated with me in any way. I will not be able to ship your product if you do not use Paypal. Stripe will have your money, not me, and I will NOT have any power to refund you. Please keep this in mind, this change was instituted by Storenvy, and has nothing to do with me or my shop.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.